Changing the culture at british airways

Please find the attached file then Answer the following questions:

1.What was life like at the “old” British Airways? Explain your answer. 

2.What was difficult about making change? Explain your answer. 

3.What factors created the “sense of urgency”? Explain your answer. 

4.Who made up the “guiding team” and what were their credentials? Explain your answer.