Posted: June 20th, 2022

Need 2+ pages with 3 references cited in apa format – no plagiarism-

Pick ONE situation and respond to the discussion questions. 

Save Time On Research and Writing
Hire a Pro to Write You a 100% Plagiarism-Free Paper.
Get My Paper

Situation:

Kate Essex is the supervisor of the customer service representative group for Enovelty.com, a manufacturer of novelty items. This group spends its workday answering calls from and sometimes placing calls to customers to assist in solving a variety of issues about orders previously placed with the company. The company has a rule that personal phone calls are allowed only during breaks. Essex is assigned to monitor each representative on the phone for 15 minutes a day as part of her regular job tasks. The representatives are aware that Essex will be monitoring them, and customers are immediately informed of this when they begin their calls. Essex begins to monitor James Olsen and finds that he is on a personal call regarding his sick child. Olsen is not on break. 

Discussion Questions 

1. What should Essex do? 

Save Time On Research and Writing
Hire a Pro to Write You a 100% Plagiarism-Free Paper.
Get My Paper

2. What, if any, ethical principles help guide decision making in this situation? 

3. What management practices should be in place to ensure proper behavior without violating individual “rights” ?

4. Apply the normative theories of business ethics to this situation. 

Expert paper writers are just a few clicks away

Place an order in 3 easy steps. Takes less than 5 mins.

Calculate the price of your order

You will get a personal manager and a discount.
We'll send you the first draft for approval by at
Total price:
$0.00
Open chat
1
Order through WhatsApp!
professionalsessays.com
Hello!
You Can Now Place your Order through WhatsApp

Order your essay today and save 30% with the discount code 2022DISCOUNT