Posted: October 2nd, 2021
Terry Downes owns a commercial cleaning company. He has conducted a survey of customers to determine how satisfied they are with the work performed. He devised a 100-point rating scale—with 0 being poor and 100 being excellent service, selected a random sample of 14 customers, and asked them to rate the service. He also recorded the number of worker hours spent in the customer’s facility. These are in the file named Downes.
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